Save the Date:

April 13-15, 2011
Hilton Dallas/Southlake Town Square
Southlake, Texas

Mark your calendar now to attend the annual conference designed for health care executives, management and staff accountable for and/or passionate about improving the customer and patient experience in healthcare settings.

CALL FOR SUBMISSIONS

Leading thinkers, practitioners and researchers focused on improving the patient experience are invited to submit proposals for presentations or papers that can be shared at the conference.

Click here to complete the online submission form.

All submissions must:

• Include stories/case studies of how an organization has made marked improvements in patient experience, including lessons learned or key new techniques created
• Provide concrete action steps that attendees can implement in their own organizations
• Promote open dialogue about the challenges involved in improving the patient experience in healthcare
• Address one of the following topics:

o Culture
o Customer Service
o HCAHPS
o Leadership
o Marketing/PR/Community Outreach
o Organization Development & Change
o Physical Environment (Renovations or New Facility)
o Social Media
o Strategy/Strategic Alignment
o Technology
o Training

Selected speakers will receive one complimentary registration to the conference. Deadline to submit is September 30, 2010.