This white paper takes a close look into the professional lives of three patient experience leaders who share opportunities and challenges as they commit to improving how patients connect with their organizations. Executives from The Beryl Institute hosted these leaders in a roundtable discussion on improving the patient experience. These patient experience champions come from varied backgrounds, but they bear one strong similarity - a passionate commitment to creating exceptional experiences for patients, patient’s families and friends.

This paper covers what it takes to both launch and sustain patient experience efforts and includes practical advice and tips for hospitals that want to begin to focus on improving the patient’s experience.