If you work in a hospital or health network, there is one word you know all too well: Stress.

Internally, overwhelmed physicians and nursing shortages create an environment that is not always the most conducive to patient satisfaction. Externally, patients who are frustrated or not educated properly are more likely to be readmitted in the near future, often under emergency situations, exacerbating the overwhelmed physicians and understaffed nurses.

For your patients, going to the hospital is stressful enough. There is the anxiety of potential health problems, knowing that they’ll have hospital bills to pay or to pass on to their insurance provider and the fact that they are most likely missing work or doing what they love.

By taking time before and after care to guide patients through their treatments, you can avoid unnecessary visits from frightened and frustrated patients.

BerylHealth targets these stresses by:

• Giving patients proper information before their visit
• Connecting patients to information for physician referrals
• Assisting with preventive care
• Scheduling follow-up appointments
• Providing information for class registration
• Ensuring the care transition includes follow up calls to patients to reinforce medication compliance

The result is an enhanced patient experience, leading to more satisfied patients who will return for future care. 

BerylHealth has created a simple graphic to outline how satisfied patients drive better volume, post-discharge calls reduce adverse events, and hospitals and health systems reduce re-admissions and improve reimbursement, leading to a measurable Return on Patient Experience (ROPE)™.

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