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This white paper takes a close look into the professional lives of three patient experience leaders who share opportunities and challenges as they commit to improving how patients connect with their organizations. Executives from The Beryl Institute hosted these leaders in a roundtable discussion on improving the patient experience. These patient experience champions come from varied backgrounds, but they bear one strong similarity - a passionate commitment to creating exceptional experiences for patients, patient’s families and friends.
Content from The Beryl Insititute 2010 Conference is now available to all registered members.
April 13-15, 2011
To learn more or to submit a proposal, click HERE.
As a student of corporate culture, I've been following the country's job loss news with a mix of horror and detachment. Obviously, when nobody is buying your products, you can't keep your entire team intact. But what does cutting surviving employees' salaries and 401ks really have to do with a company's long-term viability? As counter-intuitive as it sounds, you need to invest in fun instead.
04/10/2012
BerylHealth Joins Forces with Phytel in New Partnership
03/30/2012
Patient Acquisition Through The Web
03/28/2012
How To Leverage Online Trends to Drive Patient Acquisition
03/23/2012
Creating a Culture of First Impressions and a Continuum of Patient Care
03/10/2012
Webinar: How to Leverage Online Trends to Drive Patient Acquisition
03/07/2012
BerylHealth - Making Patient Experience a Priority Infographic
The Beryl Institute has partnered with Sodexo, Inc. to release its latest white paper, “Perspectives on a Patient-Centered Environment.” This healthcare industry focused paper explains how increasing employee engagement is the cornerstone for creating a patient-centered environment. When employees are engaged, they live the organization’s mission, vision and purpose. They strive for the organization to succeed, and therefore, are more willing to do whatever it takes to meet customer expectations.
Michael Howe, former CEO of MinuteClinic, is an expert on retail healthcare. In this exciting new paper, Customer Experience: A Generational Perspective, he explores the social influences and characteristics of the four generations currently having the greatest impact on the healthcare system: Greatest Generation, Baby Boomers, Gen Xer’s, and Millennials.
